Avista asks customers to conserve natural gas for next 24 hours because of 'mechanical issue'

Avista Utilities asked its customers in Idaho and Washington to conserve natural gas for the next 24 hours, according to a news release issued at about 8 p.m. Friday.

The company said "a mechanical issue occurring with a transmission natural gas provider for Avista."

"It’s important to know that the company’s local gas system is safe and was not damaged by the third party’s equipment issue," Avista's news release said. "Avista is doing all it can to maintain its natural gas system operations, and will provide updates as more information is available from the supplier."

The company asks that customers set their thermostats at a lower setting and limit the use of hot water until further notice. Avista had previously asked its industrial customers to curtail usage before also asking its residential customers.

“Our gas transmission suppliers are working diligently to resolve this issue,” said Heather Rosentrater, Avista president and chief operating officer. “We recognize the hardship this request presents our customers given the extreme cold temperatures. We will provide more updates as the situation evolves. We are grateful for everyone’s patience and please know we are working around-the-clock to mitigate impact to our customers.”

Avista said customers who need more support are encouraged to call 211 or visit wa211.org or 211.idaho.gov.